Privacy Policy

Privacy Policy
Last Updated: February 7, 2025

PVNH Support & Awareness is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the General Data Protection Regulation (GDPR), as well as applicable privacy laws in Canada and the United States, including PIPEDA, CCPA/CPRA, and other state laws. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Data Controller Information

PVNH SUpport & Awareness
206-1082 West 8th ave.,Vancouver, BC Canada V6H 1C4
info@PVNHsupport.com
604.714.1222

2. What Personal Data We Collect

We may collect and process the following personal data:

Identity Data: Name, date of birth, and gender
Contact Data: Email address, phone number, and mailing address
Financial Data: Payment details (if applicable)
Technical Data: IP address, browser type, and device information
Usage Data: Information on how you use our website and services
Marketing & Communication Data: Preferences for receiving communications from us

3. How We Collect Your Data

We collect data in the following ways:

Direct interactions: When you fill out forms, subscribe to our services, or contact us
Automated technologies: Through cookies, server logs, and similar technologies
Third-party sources: When permitted by law, we may receive data from external sources

4. Purpose of Processing Your Data

We process your personal data for the following reasons:

To provide and manage our services
To process transactions and manage payments
To improve our website, products, and customer experience
To communicate with you regarding updates, research, events (with your consent)
To comply with legal obligations

5. Legal Basis for Processing (GDPR & PIPEDA)

We rely on one or more of the following legal bases to process your data:

Consent: When you provide explicit consent
Contractual Obligation: When processing is necessary for contract fulfillment
Legal Compliance: To meet legal or regulatory obligations
Legitimate Interests: When processing is necessary for our business interests, provided it does not override your rights
PIPEDA Compliance: Ensuring meaningful consent and the ability to withdraw consent at any time

6. Your Rights Under GDPR, PIPEDA, and U.S. Privacy Laws

Depending on your location, you have the following rights regarding your personal data:

Right to Access: Request a copy of your data
Right to Rectification: Request corrections to inaccurate data
Right to Erasure (GDPR/PIPEDA): Request deletion of your data
Right to Restriction of Processing: Request limited use of your data
Right to Data Portability: Request transfer of your data to another entity
Right to Object: Object to data processing in certain circumstances
Right to Withdraw Consent: Withdraw consent at any time
CCPA/CPRA Rights (California Residents):
- Right to Know: Request information about data collection and usage
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Prevent the sale or sharing of personal data
- Right to Non-Discrimination: Exercise your rights without penalty

To exercise any of these rights, contact us at info@PVNHSupport.com. We will respond within the legally required timeframe.

7. Data Transfers and Cross-Border Compliance

If we transfer your data outside the European Economic Area (EEA), Canada, or the U.S., we ensure adequate safeguards are in place to protect your data in accordance with applicable privacy laws.

8. Breach Notification Policy

GDPR: We will notify regulatory authorities and affected individuals if a data breach poses a risk to rights and freedoms.
PIPEDA: We will notify the Office of the Privacy Commissioner of Canada (OPC) and individuals if a breach poses a real risk of significant harm.
CCPA/CPRA & U.S. Laws: We will notify affected consumers and relevant state authorities if required by law.

9. Children’s Privacy (COPPA Compliance – U.S.)

We comply with the Children’s Online Privacy Protection Act (COPPA) and obtain verifiable parental consent before collecting personal data.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze site traffic. You can manage cookie settings in your browser. California residents have the right to opt out of tracking for targeted advertising purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at: